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WebApr 5, 2024 · Calls can be sent from agent desk phones to smartphones/mobile phones to home phone numbers, voicemail boxes, or even to another agent. IVR IVR (Interactive Voice Response) is a hosted phone system feature that lets admins create automated message prompts and recordings that callers hear when they dial your business phone number. WebFeb 9, 2024 · The Finesse agent desktop provides the following out of the box functionality: Basic call control: Answer, hold, retrieve, end, and make calls. Toaster Notifications: Notification that informs of any voice calls when the Finesse desktop window or tab is inactive. Desktop notifications: WebLaunch Agent Upon Login will automatically give you the dialogue window for opening the MAX agent. 2. If you have enabled Launch Agent Upon Login, you can confirm your phone number and click Continue. Otherwise, hover your mouse cursor over the headset icon then click Launch Agent, enter your Phone Number and click Continue. dearborn county in court records search